FAQs

Q: How can we verify if a batch is closed for the day?

We can check this by having them try to close the batch manually. If they click 'Close Batch' and it says not found, then it should be closed. Otherwise calling the processor is the only other way.

Q: What does 'Incremental Auth not Allowed' mean?

Incremental auth is a transaction type to modify auth amount(bar tab). this errors come when Magensa has not enabled modification of any auth transaction. In this case we should contact Magensa to enable incremental auth for the merchant.

Q: How do we close batch on Magteks?

Magteks cannot close their batch manually through our app, so when the account is created, the batch should be set up as automatic through magensa.

Q: How do we delete a stuck transaction in TSYS?

<span data-sheets-root="1" data-sheets-value="{"1":2,"2":"func > settings > 0601 > other settings > clear by transaction"}" data-sheets-userformat="{"2":6851,"3":{"1":0},"4":{"1":2,"2":16777215},"9":0,"10":1,"12":0,"14":{"1":2,"2":0},"15":"\"Segoe UI\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", Lato, \"Helvetica Neue\", Helvetica, Arial, sans-serif"}">func > settings > 0601 > other settings > clear by transaction

Q: How do we change predefined tips on the Q20?

Go into the paxstore and open the file build for the Q20 that the merchant is using. From here go to the tip section and make sure that tip select is turned on and you'll see the tip options listed below. Change the threshold to 0 and adjust the percentages that they want. They can only have 3 options for percentages on this device. The option for 'No Tip Selection' will display a button that says 'No Tip' on the Q20, this should also be enabled.

Q: What does 'Local IP Register HTTP ERROR: 500' indicate on a Q20?

Don't know what it means exactly, but I fixed by adding the CDS module back on the account.

Q: How Does Weight Based UPC work?

Their scale has to be able to print the UPCs for this. And that UPC will have a left set of numbers, that is the actual UPC to indicate which item is being scanned. and the last part of the UPC will be the price of the item that the scale calculates and we would enable weight based UPC and set the UPC for the item to that left part of it that indicates the item UPC so when they scan the item, it'll check for the item UPC first in the first part of the UPC and then it will read the second part as the price and add it to the cart with that price

Q: Socket Scanner Set Up/ troubleshooting / Not Working (Clear Bluetooth Cache)

Step 1 - If you have connected the scanner via bluetooth to the IOS device before, go to settings → bluetooth and then select the blue “i” and forget the device completely. Step 2 - Turn bluetooth on the IOS device completely off Step 3 - Take the socket scanner and power it off and then back on 1 time. Step 4 - Take the socket scanner and scan the “factory reset” barcode. This will also power the device off. Step 5 - Turn the socket scanner device back on, once powered on scan the “IOS application mode” barcode, the device should beep twice. Step 6 - Now we can re-enable the bluetooth on our IOS device again. After doing so you should see “Socket S740 [ S/n ]” as a device. Connect to the device , wait for the device to be fully connected - the bluetooth icon will stop blinking and be a solid blue light. Step 7 - Make sure that the setting “enable socket scanner” is enabled inside the POS. Step 8 - Lastly just start a cart on the POS and attempt to scan a barcode. Step 9 - If this does not work, repeat from step 1. NOTE If the usual troubleshooting does not work have them remove all bluetooth devices connected and turn off the iPad. Wait for a few seconds and turn the iPad back on and go back to step 1. That should clear out the bluetooth cache and the device should be able to reconnect.

Q: How can we flip the tip prompt to show on the reader, instead of the pos screen?

Make sure they are paired with Apio. Ensure that the gateway is only set to 'Tip Prompt' and not 'Enable Tip Adjust' Enable the gateway setting 'Enable External Tip Display' Refresh the station and test a CC payment

Q: Is there a way to turn off tax for orders paid with EBT?

They will need to manually remove the tax from the order.

How can we verify if a batch is closed for the day?

tshekhawat2025-04-01T11:16:00+00:00May 9th, 2024|Common FAQ|

What does ‘Incremental Auth not Allowed’ mean?

tshekhawat2025-04-01T11:15:46+00:00May 9th, 2024|Common FAQ|

How do we close batch on Magteks?

tshekhawat2025-04-01T11:15:28+00:00May 9th, 2024|Common FAQ|

How do we delete a stuck transaction in TSYS?

tshekhawat2025-04-01T11:15:06+00:00May 9th, 2024|Common FAQ|

How do we change predefined tips on the Q20?

tshekhawat2025-04-01T11:14:50+00:00May 9th, 2024|Common FAQ|

What does ‘Local IP Register HTTP ERROR: 500’ indicate on a Q20?

tshekhawat2025-04-01T11:14:35+00:00May 9th, 2024|Common FAQ|

How Does Weight Based UPC work?

tshekhawat2025-04-01T11:14:02+00:00May 9th, 2024|Common FAQ|

Socket Scanner Set Up/ troubleshooting / Not Working (Clear Bluetooth Cache)

tshekhawat2025-04-01T11:13:44+00:00May 9th, 2024|Common FAQ|

How can we flip the tip prompt to show on the reader, instead of the pos screen?

tshekhawat2025-04-01T11:13:30+00:00May 9th, 2024|Common FAQ|

Is there a way to turn off tax for orders paid with EBT?

tshekhawat2025-04-01T11:13:04+00:00May 9th, 2024|Common FAQ|

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