FAQs

Q: Why would a honeywell scanner (ms3780) not be working?

There is a setting that needs to be enabled 'Enable Honeywell Scanner'. The scanner's name in the printer's webconfig also needs to be local_scanner. If it is anything else it will not work.

Q: How to fix the Auto Detecting mode on PAX readers

The var sheet needs to be repushed and making sure to make the following change: To disable the auto detecting message please try this> MICS tab > Peripherals Features > Disable.

Q: How do we set up auto batching with apio?

Turn off auto batching in the tsys file. Set up the auto batching in the account settings tab in partner portal Confirm that the settings are reflected in the payment gateway(s) Enable batch close terminal in the portal Enable batch close terminal in portal Confirm that the auto batch time is the same in the apio app(s) All set

Q: How do you enable Quick charge on Qlite?

To enabled quick charge on Qlite please follow the steps below. Go to the account settings and enable "Enable Quick Order on Lite" Then create an item with both "enable quick item" and "enable open item" enabled. After these have both been completed you will see the "quick charge" option under the service area's on Qlite.

Q: If the merchant forgets to send all of the items in the order, is there a way to have some sort of popup tell them that they are not sent before they go to a new order?

Yes, the two settings you will need to enable for this to function properly are listed below. Send stay fire visibility - Enabled Validate unsent item on redirection. - Enabled With both the settings above, the feature will function properly,

Why would a honeywell scanner (ms3780) not be working?

tshekhawat2025-04-01T11:11:16+00:00May 9th, 2024|Common FAQ|

How to fix the Auto Detecting mode on PAX readers

tshekhawat2025-04-01T11:10:58+00:00May 9th, 2024|Common FAQ|

How do we set up auto batching with apio?

tshekhawat2025-04-01T11:10:39+00:00May 9th, 2024|Common FAQ|

How do you enable Quick charge on Qlite?

tshekhawat2025-04-01T11:26:11+00:00May 9th, 2024|Common FAQ|

If the merchant forgets to send all of the items in the order, is there a way to have some sort of popup tell them that they are not sent before they go to a new order?

tshekhawat2025-04-01T11:25:52+00:00May 9th, 2024|Common FAQ|

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