Go to the left navigation tab and click . The Order screen will appear which displays My Orders, Open Orders, and Closed Orders at the bottom of the screen.
Click the Closed Orders. Select the Ref. no which you want to refund by tapping on the Ref #.Once you tap on Ref # you will be able to see all the items added in the order
and the order will appear as paid on the left-hand side of the screen. Now click the Return button on the bottom right side of the screen as seen in the screenshot.A new window will appear showing all the items in that transaction. Select the item that needs to be returned, select the Quantity.Now click the Reason button and select the appropriate reason for return and click Update to proceed.As seen in the screenshot, on the left-hand side of the screen, you can now see the item which needs to be returned.Tap on the Refund button on the bottom bar. Select the refund amount which needs to be paid in cash, credit, or by issuing a gift card.It will now print receipt copies for the merchant and the customer. You also have the option to send the receipt via Text or Email.