We are pleased to announce the release of the KDS with new features, enhancements, and bug fixes. These features and fixes are live for all our customers and will streamline the kitchen operations.

Product Enhancements

ENHANCEMENT

Customer name to display on the Kitchen ticket on KDS

KDS Kitchen tickets will now have the customer’s name displayed on it, if attached. To see the name, please make sure to attach the customer to the order from the POS.

Customer Name on Ticket (KDS)

Bug Fixes

FIXED

Keep items after strike

We have found an issue where the order was getting disappeared from the Kitchen screen after the last item from the order was striked off. This issue has been resolved and the order will remain on the Kitchen screen until double tapped on the ticket. This is a configuration based feature and has to be enabled using a setting – KDS Keep Items after Strike. Enabling this setting allows the order to stay on the Kitchen screen even when all of the items are striked (or cooked).

Customer Name on Ticket (KDS)

FIXED

Whitelabeling improvements

Powered by metispro and Quantic label has been removed from the Login screen.

• Enhanced KDS (Kitchen Display System)
• KDS Login Screen
• Station Selection
• Multiple screen options – Kitchen or Expo
• Kitchen Display
• Expo Display
• Icons and their descriptions
• Toolbar icons
• Ticket Header Icons
• Coursing
• Item Listing
• Notes
• Bumping the Ticket from Kitchen to Expo Screen
• Item-level bumping
• Order-level bumping
• Some Useful Features

Enhanced KDS (Kitchen Display System)

Introducing the enhanced Quantic Kitchen Display System that is here to take over the previous version of it. It is fast, efficient, and reliable that you can easily count on. It provides a seamless connection between the front of the house and kitchen staff so that the customers can be served delicious meals without any delay. Here are some essential features that make the Quantic Kitchen Display System the most needed in your kitchen.

Platform

• Android

Compatible With

• POS (iOS and Android)
• Lite
• Self Ordering Kiosk

Key Features

• Detailed KDS ticket – This makes it easy for chefs not to miss anything in the order.
• Seamless integration with the Point of Sale system.
• Adjust the ticket content visibility by increasing or decreasing the font size.
• Apply special header color for specific service areas.
• Recognize the old, and new tickets with differently colored ticket boundaries.
• New ticket alert – Once set, KDS beeps when a new ticket arrives on the KDS screen.
• KDS Auto Bump – Tickets will appear on the Kitchen screen on the KDS when paid.
• First in First Order Option – It will display the first order in the first position.
• Last Order in First Order Option – It will display the last order in the first position.
• Recall Tickets – This option allows you to recall the order for reprocessing.
• Set Custom Number of Columns and Max Ticket Count (max. 10 can be displayed on one page when Bump bar is attached).
• Ticket routing – To specific service areas and terminals.

App Download Link

• Backend portal > Subscribe to the KDS module.
• Tap the link to download KDS and use the login creds to access the app.

KDS Login Screen

• This is the Quantic KDS login screen. You can access it with login credentials generated from the KDS module of the Back Office Portal.
  • Quick Steps – Backend portal > App Store > Subscribe to the KDS > Hit the link to install KDS > Use the login credentials provided during module subscription.
• Once you enter the login details, make sure to mark the checkbox adjacent to Remember Me option so that you don’t have to re-enter the login credentials again.

Station Selection

• Quantic KDS allows you to add multiple stations.
• You can customize the stations (customizable from the backend) to take orders from a specific station or terminal.
• Selecting the KDS will show you the orders of that specific station.

Multiple screen options – Kitchen or Expo

• Select which display you want to see – Expo or Kitchen Display, on the KDS. You can also switch between the two at the later stage.
• Select the display you want to view, tap on it and you will see the desired display showing all the current orders in the kitchen.
• Kitchen Orders and Expo Orders – Displays the number of orders pending in kitchen and expo.

Kitchen Display

KDS Kitchen Display

1. The Kitchen screen displays all orders for the kitchen. It allows a one-stop order review and gives you complete control of the preparation times.
   • Apply special header color for specific service areas.
   • Recognize the old, and new tickets with differently colored ticket boundaries.
2. In the Kitchen display, you can Bump, Recall Orders, or select items ready to serve using a simple touch.
   • Order level bump – Double-tap the ticket header to bump orders from kitchen to expo.
   • Item level bump – Select the item and click done to bump the item.
   • Recall feature – Recall orders for reprocessing.

Expo Display

This is what the Expo Screen looks like. Every ticket consists of the item name, and quantity and has a service area written on the top. It also mentions the serving employee’s name. Once the order is served, the expo can double-tap on the ticket to remove the order from the queue.

Icons and their descriptions

The KDS screen has many icons on the top and on the ticket to help you smoothly navigate through the KDS and perform the essential operations. Here are the detailed descriptions of all the KDS icons.

Toolbar icons

If you are not able to see the entire toolbar as shown in the screenshot below, please tap the topmost section (red bar) on the KDS and the toolbar icons should start appearing.

Ticket Header Icons

The ticket header gives information about the service area, payment status, time, and server.

• The mid-section of the header shows the service area in which the order is taken and its payment status.
• On the top right is the Order date and time.
• If the order is paid, it will show Paid alongside the service area name as shown in the above screenshot. Here the Service Area is “Main Dining” with the Status “Paid”.

Coursing

Course Name

• Quantic KDS shows coursing on the tickets. If coursing is enabled for an item or category, it will be displayed on the KDS screen as shown in the image above.

Item Listing

• The ticket shows the list of items in an order. Once an item is prepared in the kitchen, the chef can just tap that item and select done, this will strike off from the list.
• The completed items from the kitchen will go to the Expo screen. Once an item is served, the Expo can double-tap the ticket to remove it from the queue.

Notes

Item-level note	Order-level note

1. To not miss any detail and to avoid dishes returning, the item and order-level notes are displayed on the KDS tickets. It helps chefs and expo to make sure of any special instruction requested by the customer.
2. The item level notes are shown just below the item whereas the order level notes have their separate section under the item list.

Bumping the Ticket from Kitchen to Expo Screen

When an item is prepared and ready to be served, the chef can bump that item or the entire ticket to the Expo screen. This indicates that the item or order is fulfilled and ready to be served.

Item-level bumping

• Order# 205 sent to the kitchen by clicking Send.

• #205 ticket displays on the KDS screen.
• Once the items in the ticket are prepared (cooked), select that item and click Done.
• Item(s) will be striked off as shown in the image above.
• To see the Expo screen, tap the button on top of the KDS.

• The order number with an item will be displayed on the Expo screen.
• Once an item has been served, Expo can double-tap the ticket to remove it from the screen.

Order-level bumping

• Order# 202 sent to the kitchen by clicking Send.

• #202 displays on the KDS screen.
• Once all the items in the ticket are prepared (cooked), double-tap the ticket to send that order to the Expo screen.
• To switch to the Expo screen, tap the Kitchen button on top right of the KDS.

• The order number with an item will be displayed on the Expo screen.
• Once the order has been served, Expo can double-tap the ticket to remove it from the screen.

Some Useful Settings and Descriptions